Verity contacted the Money Advice Service when she fell behind with her energy bills. She was living alone, following a divorce from her husband who had previously managed all of the finances.
The Money Advice Service helped Verity to understand the bills and avoid falling into arrears again. They helped her to arrange an affordable payment plan and assisted her with a grant application to wipe out the arrears so that she could start afresh and manage her bills within her weekly income.
Scott came into Shopmobility suffering with breathing difficulties and asked about the scooters. The staff trained him to use the scooter and then he took it out. When he returned 3 hours later he was so delighted that his breathing had improved.
He said he had been able to do all his shopping, had his lunch and was able to watch the street performers in the city centre.
Peter, 19, was referred to the AIMS project when he was given an eviction notice from a young person’s hostel. Peter suffered with poor mental health due to the loss of his mother at a young age and was using cannabis and legal highs as a coping mechanism. His AIMS mentor mediated between Peter and hostel staff to develop a behavioural contract, so that Peter did not become homeless again.
of people feel safer after our Domestic Abuse support.
homeless young people supported in 2017-18.
of people felt our Homecare Adult Social Care service met their needs.
Carers supported by the Liverpool Carers Centre in the past year.
During these unprecedented times, many of our staff are working directly with vulnerable people to deliver vital services. Our Chief Executive, Steve Hawkins has recorded a special thank you to our staff.