Worst Kept Secret Helpline

Worst Kept Secret provides a listening ear to ANYBODY who is affected by domestic violence including family and friends.


The Worst Kept Secret Helpline provides a listening ear to ANYBODY who is affected by domestic violence including family and friends by phone, online chat and email. 

The helpline is open from 10am-3pm weekdays and can be accessed:

- By Phone for free: 0800 028 3398 . The phone call will not show up on landline bills. 

- By Online chat on the Worst Kept Secret website. 

- By Email : This email address is being protected from spambots. You need JavaScript enabled to view it. 

We can talk you through available options, put you in touch with appropriate agencies e.g. counselling, refuge and solicitors, give advice and most importantly of all, offer ongoing support.

During the coronavirus crisis, we know that the government’s advice on self or household-isolation will have a direct impact on families experiencing domestic abuse.  Please read our latest advice Here

Worst Kept Secret also delivers domestic abuse targeted programs for young people. These focus on healthy relationships, self-esteem, developing positive coping strategies and many other topics. These are designed to work with agencies supporting young people. These are delivered over a weekly basis from 5-10 weeks, for around 2 hours at a time.

We are also available to deliver a program called You, Me and Mum. This 10 week program is designed to create a non-judgemental, non-threatening environment for mothers. It is a time for women to safely explore the impact domestic abuse has had on their relationship with their children and young people. It is designed to acknowledge the strengths and coping skills of women and their children and promotes the ethos of empowerment and self-help.

The Recovery Toolkit is a 12 week programme for survivors who have experienced domestic abuse. Worst Kept Secret are able to facilitate these sessions which aim to assist participants in looking at ways to develop positive lifestyle coping strategies and explore issues around; self-esteem, the effects of abuse on children and on parenting skills, boundaries and trust, anger and conflict, setting goals and healthy relationships.


Return to Domestic Abuse

Case studies

Our Stats

of people feel safer after our Domestic Abuse support.
people supported by our accommodation services in 2019-20
of people rated our Homecare service good or excellent
Carers supported by the Liverpool Carers Centre in the past year.

Recent news

We are delighted to announce that Local Solutions is to become a Real Living Wage employer with immediate effect. This increases the minimum rate of pay across the organisation to £9.90, in line with recommendation from The Real Living Wage Foundation.

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Christmas can be a hard time for lots of people and even harder for those who for whatever reason cant spend it with their families. The young people placed with our supported lodgings service all have their own story for how they ended up here and ultimately away from their families. 

Our householders, who like everyone else have a million things to do at Christmas, always go over and above to ensure our young people have the best family Christmas possible.

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Our carers centre team have been working so hard planning this special festive delivery they’ll probably be able to fill in for Santa himself in the event Rudolf catches covid. 

To kick off the celebrations, the carers centre held a virtual Christmas Carol Concert on Zoom. We made sure to send song sheets to everyone attending so carers at home could join in. The music was provided by Holistic Harmonies a Liveprool based community interest group who specialise in using creative arts to promote positive wellbeing.

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LocalSolutions_ Ever wondered what the Householder - Young person relationship is like in our supported lodgings service? Here's an… https://t.co/69FhwH2SwF

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Related articles

On Tuesday 18th July, Worst Kept Secret took part in a 'Say no to Domestic Abuse' football fun day which was organised by the Liverpool County Football Association.

This week is Anti-Bullying Week with the theme, 'All Different, All Equal.' The Bullybusters team will be making the most of the national focus on anti-bullying, visiting more schools than ever across Liverpool, Sefton and Knowsley.

Our Worst Kept Secret service (WKS) will be supporting this year’s Women against Domestic Abuse Cup which is taking place on Tuesday 18th July. 


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