Huge Congratulations to the Knowsley, Sefton and St Helens Homecare team who have been awarded a ‘Good’ in their recent CQC inspection. The service was rated ‘Good’ in all areas and this is testimony to the hard work of the team – both our care support workers out in the community and the team in our offices who support them. This means that all three Local Solutions Homecare services are rated 'Good.'
The inspection included speaking to people who receive the Homecare service and the report includes their feedback:
“When I have been unwell staff have called for the GP or ambulance and have always stayed with me. They go above and beyond. When I have been unwell staff have called back to check on me, to see I’m ok. They genuinely care and are very kind.”
“Good staff who are always helpful and thoughtful, they get me a newspaper. I appreciate their help which I do need. I like living in my home and these carers allow me to do so.”
The report also includes feedback from family members:
“They bring conversation and comfort my mum.”
“Love them, they are very respectful."
We would like to thank all of our Homecare clients and family members who took the time to speak to the inspector on their visit. The report will be a huge encouragement to our team working on the frontline, during this challenging period.
To read the report, please click the links below.