Local Solutions offer a home visiting service to assist housebound residents and their carers who are unable to come along to the office in person due to their disabilities or caring responsibilities.

The advisor will visit the homes of the clients or visit patients in hospital/residential homes etc. to offer advice and support in relation to a whole range of welfare benefits.

Help is provided with the completion of complex benefit claim forms. An holistic approach is undertaken to ensure that the clients needs are met - this can be through the worker assisting the client to gain access into other services within the statutory and non statutory sectors - e.g. Occupational Therapist referrals, home care services etc.

Contact: Home Visiting Caseworker
Tel: 0151-709 0990

Black and Ethnic Minority Communities

Local Solutions employs a specialist outreach worker who offers fortnightly welfare rights advice sessions, in the form of surgeries to meet the needs of individuals from black and ethnic minority communities. The worker, who is multi lingual, has the relevant language skills to assist clients whose first language is not English.

A whole range of advice is offered on issues including: welfare benefits, debt, housing, fuel.

Sessions are held at the following venues within Liverpool 8:

PSS, 26 Princes Road on Monday’s between 9.30 a.m. to 12.30 p.m. (fortnightly)
Alrahma Day Centre, 27 Hatherley Street on Tuesday 9.30 a.m. – 12.30 p.m. (fortnightly)
Windsor House, 40 Upper Parliament Street, on Wednesday’s between 1.30 pm – 3.30 pm (weekly)
The Linda McCartney Centre, The Royal Liverpool University Hospital, on Wednesday's between 12.30pm - 3.00pm (weekly)
The Somali Women's Group, 171 Lodge Lane, on Wednesday's between 10.00am - 12.00pm (weekly)

Contact: Mariame Saleh
Tel: 0151-709 0990

Mental Health Service Users

People from all different backgrounds can suffer a mental breakdown and for many, this can result in them being admitted to hospital at short notice. This disruption in their lives can have a serious effect on their income - the person suffering may be the sole breadwinner, or perhaps a lone parent on benefits.

It is not conceivable for people with mental health problems to contemplate their financial affairs at such a distressing stage in their lives and this consequently results in debt issues, which can have a ‘knock on’ effect within the whole family.

To meet the needs of this particularly vulnerable client group, Local Solutions provide weekly advice sessions within the Broadoak Unit - a mental health in patient facility in Liverpool.

The Outreach service is ensuring that we provide accessibility to all sections of the community.

For further information about the Welfare Rights Service, contact the department on

Tel: 0151-709 0990 between 9.30 a.m. to 3.00 p.m.

Post: Mount Vernon Green, Hall Lane, Liverpool L7 8TF