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Verity contacted the Money Advice Service when she fell behind with her energy bills. She was living alone, following a divorce from her husband who had previously managed all of the finances.
The Money Advice Service helped Verity to understand the bills and avoid falling into arrears again. They helped her to arrange an affordable payment plan and assisted her with a grant application to wipe out the arrears so that she could start afresh and manage her bills within her weekly income.